Clinical Administrative Coordinator – Remote in Louisiana

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm. Potential for minimal travel for community events.

If you reside within the state of Louisiana, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Monitor and appropriately assign members to staff from the maternity/NICU referral queues
• Assist with and refer from various reports as needed
• Order supplies and equipment for staff and other clerical duties as indicated
• Monitor Healthy First Steps team mailbox
• Maintain daily referral tracker
• Access claims information
• Review and interpret call history documentation (e.g., case notes)
• Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information)
• Take calls and questions from members and/or providers regarding case status
• Reference automated job aid tools via computer to research relevant rules, regulations, or procedures
• Learn computer systems and process changes and updates and incorporate them into daily work
• Contact internal resources if necessary to clarify information
• Identify appropriate resources (e.g., doctor, resource, contracted provider) to respond to medical requests
• Communicate with clinical team to ensure provider receives a response when necessary
• Document call history information into relevant computer system
• Follow standard procedures to complete requests

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience within healthcare with basic knowledge of medical terminology
• Intermediate level of experience with MS Office applications
• Ability to work full-time between 8:00am – 5:00pm
• Must reside within the state of Louisiana

Preferred Qualifications:

• College degree
• Prior experience within maternity and NICU
• Managed care experience

Soft Skills:

• Possess planning, organizing, conflict resolution, negotiation and interpersonal skills
• Independent problem identification/resolution and decision-making skills
• Ability to interact with individuals and with multidisciplinary teams

Telecommuting Requirements:

• Reside within LA
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, click here.

   

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

   

#RPO, #GREEN